Frequently Asked Questions
Ordering and Pricing Information
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A. Wholesale price list is only available to customers with an account. Once we receive the completed application, we will set up an account for you. After that, we will send you a copy of our catalog and provide more information regarding the products and pricing.
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A. When you are ready to order, please reach out to our customer service team. Kindly provide a list of the products you wish to purchase, along with the quantity and units (case, bottle, or bag). We will assist you in completing the order and arranging delivery or shipment.
Shipping and Delivery
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A. If you are within our local delivery area, including Brooklyn, Manhattan, Queens, and other locations, and meet the minimum order requirement, we will schedule your delivery. Please contact our customer service team to find out the minimum order amount for your area.
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A. For customers outside our delivery area, there is no minimum order requirement. We will obtain quotes from multiple carriers based on your order quantity and provide competitive shipping rates.
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A. Our warehouse pick-up service is available for all orders with a 2% discount. Please arrange your pick-up during business hours and contact us after order confirmation to schedule a pick-up time.
👉 Warehouse Address:
30-30 60th Street, Woodside, NY 11377
Business Hours:
Mon - Fri: 9am - 5pm
Saturday: 10am - 3pm
Sunday: Closed
Phone: (718) 973-9588
Email:info@bobaguru.com -
A. Currently, we offer shipping to select regions only. Please contact our customer service team to see if your location is within our delivery range.
Support for New Shops
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A. Absolutely! We provide full support for new shop owners, including training programs, product consultations, and equipment trials. Our training covers essential skills, innovative formulas, and shop setup processes to help you gain the expertise needed to start your beverage business smoothly.
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A. We recommend starting with market research and ensuring you have sufficient funds. Our consultants offer advice on ingredient selection, recipe design, equipment setup, and shop setup processes to help you prepare thoroughly. Additionally, you can schedule a free one-on-one consultation where you can try our products, view equipment, and ask questions. Consultations last up to one hour.
👉 Learn more about our consultation services and book your appointment
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A. Consultation meetings is limited to a maximum of 3 people.
Products and OEM Services
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A. We offer a wide range of beverage ingredients, including base teas, concentrated syrups, powders, tapioca pearls, popping boba, coconut jelly, fruit jams, canned toppings, packaging materials, tools, and machinery to meet the needs of various beverage shops
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A. Yes, we offer OEM and customization services, including formula design, custom printing, and packaging solutions. Our team customizes beverages to suit your brand needs and assists in arranging logistics.
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A. Our OEM service process includes consultation, formula development, custom printing design approval, production and quality control, and logistics arrangements. Our professional team will guide you through each step to ensure your product meets market needs.
👉 Learn more about OEM services
Training Programs
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A. Our training programs cover essential skills like tea brewing, tapioca preparation, innovative formula creation, and beverage pairing techniques, equipping you with the skills needed to run a successful beverage shop. Our courses include hands-on practice to help you learn how to use our products and enhance your drink-making skills.
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A. Our programs are suitable for beverage shop entrepreneurs, current owners, and employees looking to enhance their skills. Whether you are new or experienced, you’ll benefit from our training.
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A. No prior experience is needed. Our programs are suitable for all experience levels. Whether you’re a beginner or a professional, our instructors provide personalized guidance based on your needs.
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A. Yes, we provide a certificate of completion to acknowledge your achievement after finishing the course.
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A. Our courses are held at Boba Guru’s dedicated training center, with the exact location provided upon enrollment confirmation. We also offer online training sessions for clients from various regions.
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A. Our courses include hands-on practice in tea brewing, tapioca cooking, milk tea mixing, and creating various specialty drinks. You’ll also have the opportunity to discuss your menu with the trainer to tailor it to customer preferences.
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A. Each training session lasts approximately 2-3 hours, covering product usage, drink preparation, and menu design.
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A. Kindly contact our sales team. Please note that the training course must be scheduled and paid for at least one week in advance to confirm your reservation.
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A. Consultation meetings and in-person training courses are limited to a maximum of 3 people. There is no limit to the number of participants for online training.
Account and Customer Service
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A. You can fill out the form on the Account Application page. Once submitted, we’ll process your application and contact you
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A. You can submit an inquiry through our "Contact Us" page or call the contact number listed on our website. Our customer service team will respond as soon as possible.